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In the dental industry it is a well known fact that Insurance companies change their coverage policies yearly. Over the years dental plans have added exclusions, waiting periods, alternate benefits and tricky benefit wording to add to the confusion. Incorrect insurance verifications can affect your bottom line leading to low collections, high accounts receivable, outstanding claims, incorrect treatment plans, and unhappy patients.

When your office is unaware of insurance details, the claim that is submitted could be denied. Your patient then gets sent an unexpected statement and are upset that the treatment estimate presented to them was incorrect. As a result your patient informs you they will never return to your office.

What if all of this could have been avoided by having your office simply verify the patient’s benefits prior to their appointment? 

The treatment plan could have been presented with an accurate estimated amount, the patient’s estimated copayment would be made at the office visit, and your patient would become a loyal, happier, and trusting patient.

It is said that a happy patient is a good salesperson for your practice and an unhappy patient is doubly effective at taking business away. Which scenario would you prefer to find yourself in?